Questions to ask before you submit a report: Have you logged on to Public? Are you using Windows connection software as opposed to software from the wireless card manufacturer? Are you using the current access key? After reviewing, if there are still difficulties, please complete the following report.

	Name* ("*" indicates a required field)

	Email address*

	Computer brand and model*

	Wireless network card brand and model* (model name if possible)

	Operating system* (Windows Vista, Windows XP, MAC OS X, etc.)

	Comment -- describe the problem you are having

	We can't promise resolution to your problem. If there are suggestions we can offer, we will be back in touch. Otherwise we will use this information to build a profile of where troubles lie, and when we have this, we will bring in our outside tech support to implement a solution. Thanks for your help